Delivery & Returns Policy
Delivery & Returns Policy

Delivery & Returns Policy

Food Delivery & Returns Policy

Food Delivery

We aim to deliver on time i.e. (Sundays and Wednesdays). Factors out of our control such as weather and traffic conditions occasionally prevent us from achieving this. We cannot accept liability for late delivery arising from conditions beyond our control.

If your delivery details change, you must update the courier as soon as possible. Once delivered to the given delivery address, the full product responsibility is yours.

Once the parcel has been delivered to your address and/or if you are not in, left at your door, safe place location or neighbour we hold no responsibility for the safety of the parcel.

We will not be responsible for any product that is damaged or faulty through your failure to store correctly.

We are not responsible for failure to deliver the parcel to the shipping address due to no-one being able to accept the delivery when a one hour time slot is issued prior to delivery.

We are not responsible or liable for your parcel if you have entered an incorrect address when ordering.

No re-delivery attempts will be made due to health & hygiene reasons.

We require 5 working days to pause or cancel any orders.

Food Returns & Refunds

When you accept delivery if you find that any products are severly damaged or are in an unacceptable condition then you must inform us immediately and we shall inspect the product. We shall ask for photographic evidence and it to be returned to us for us to rectify.

At our discretion only if we find that the product delivered is not up to our usual standard, we will issue a new delivery.

Several types of goods are exempt from being returned unless requested by us. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. As our products fall under Perishable – returns are exempt.

All refunds will be processed within 5 working days. Card refunds may take up to 10 business days for your bank to complete.

We require 5 working days to change, pause or cancel any orders.

We are not required to refund orders, only at our discretion where we see fit. A 5% refund charge may apply in certain cases.

Clothing Delivery & Returns Policy

Clothing Delivery

We aim to deliver on time i.e. within 5 days. Factors out of our control such as weather and traffic conditions occasionally prevent us from achieving this. We cannot accept liability for late delivery arising from conditions beyond our control.

All orders wil require a signature, at which point responsibility for your purchased goods passes to you.

If your delivery details change, you must update the courier as soon as possible. Once delivered to the given delivery address, the full product responsibility is yours.

​If you select for a neighbour to take delivery we hold no responsibility for the safety of the parcel.

We will not be responsible for any product that is damaged or faulty through your failure to store correctly.

We are not responsible for failure to deliver the parcel to the shipping address due to no-one being able to accept the delivery when a one hour time slot is issued prior to delivery.

We are not responsible or liable for your parcel if you have entered an incorrect address when ordering.

Clothing Returns & Refunds

When you accept delivery if you find that any products are severly damaged or are in an unacceptable condition then you must inform us immediately and we shall inspect the product. We shall ask for photographic evidence and for it to be returned to us for us to rectify.

Sometimes the fit isn’t right, so we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.

We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

We can only accept your return if:

-Has the security ribbon attached

-Has all original packaging (including zip lock bag)

-Has not been worn, used or damaged

-Is not soiled by makeup, fake tan or deodorant or any markings

Shipping costs are not covered by us when returning, so we suggest using your local post office for the best service, tracking ID and signed for service and mark the outside of the package as Returned Goods and the value as low.

The returns sheet enclosed must be complete to indicate if you would like a refund or an exchange

Exchanges take up to 5 working days to process once received, plus the delivery time to your area.

One exchange per item is free, wherein we will send you the replacement item free of charge.

All refunds will be processed within 5 working days. Card refunds may take up to 10 business days for your bank to complete.