Activewear FAQs
Activewear FAQs

Activewear FAQs

Order

How do I know my size?

All our products have a size chart and the size the model wears.

 

Conversion Chart - Legging UK US EU AU Waist (inches) Waist (cms) Hips (inches) Hips (cms)
XS 6-8 2-4 34-36 6-8 25 64 36 91
S 8-10 4-6 36-38 8-10 27 69 38 96
M 10-12 6-8 38-40 10-12 29 74 40 101
L 12-14 8-10 40-42 12-14 31 79 42 106
XL 14-16 10-12 42-44 14-16 33 84 44 111

 

Conversion Chart - Bra, Tee, Jacket, Jumper UK US EU AU Bust (inches) Bust (cms) Waist (inches) Waist (cms)
XS 6 2 34 6 30 77 25 64
S 8 4 36 8 32 82 27 69
M 10 6 38 10 34 87 29 74
L 12 8 40 12 38 92 31 79
XL 14 10 42 14 40 97 33 84

 

How do I change my order?

Your unable to make any changes to your order once it is placed. If you input the incorrect address at checkout we are not liable for this order going missing.

What do I do if my order is incorrect or faulty?

When you accept delivery if you find that any products are incorrect or are in an unacceptable condition then you must inform us immediately and we shall inspect the product. We shall ask for photographic evidence and for the product to be returned to us so we can rectify this for you.

 
How do I exchange my order?

Sometimes the fit isn’t right, so we’re happy to exchange any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.

The returns sheet enclosed must be complete to indicate if you would like an exchange

Exchanges take up to 5 working days to process once received, plus the delivery time to your area.

How do I return my order?

Sometimes the fit isn’t right, so we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.

The returns sheet enclosed must be complete to indicate if you would like a refund.

Exchanges take up to 5 working days to process once received, plus the delivery time to your area.

All refunds will be processed within 5 working days. Card refunds may take up to 10 business days for your bank to complete.

I have lost my return's slip?

Don't worry just email sales@gymologyuk.com and we'll send you a new one.

Delivery

How quick is UK delivery?

UK delivery is 1-3 days. A signature is required for safe delivery. You receive a one hour delivery time slot and all tracking information via text.

How quick is European delivery?

European delivery is 3-5 days. A signature is required for safe delivery. You receive a one hour delivery time slot and all tracking information via text.

How quick is Worldwide delivery?

UK delivery is 3-5 days. A signature is required for safe delivery. You receive a one hour delivery time slot and all tracking information via text.

Do I need to sign for my parcel?

Yes, all orders will require a signature for safe delivery.

How do I know when my order will be delivered?

You will receive a one hour delivery time slot and all tracking information via text.

How much is delivery?

United Kingdom FREE delivery

Worldswide FREE delivery when you spend over £50

And only £10 worldwide delivery charge when spending under £50